Sign up free and you will be listed on our pages, promoted in our social feeds and have access to all our services such as Online Ordering ($1 per order with no other costs), Pizza Boxes, exclusive 131pizza number (one per postcode), discounts on equipment, ingredients and anything you need to run your store

Terms And Conditions

Terms of Use

Your use and/or access to the 131pizza website and its products/services is subject to your agreement to the below Terms of Use below.

Intellectual Property
All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on 131pizza is owned, controlled or licensed by or to 131pizza, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. You may use information on the 131pizza website only for your personal, non-commercial informational purpose. No content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without 131pizza’s prior written consent. By submitting content to 131pizza (including but not limited to restaurant reviews, ratings and comments) You grant 131pizza the ownership to this intellectual property and the right to use it in any manner 131pizza chooses, to the maximum extent permitted by law.

Review of transmissions
You agree that if You submit ratings, suggestions, comments or questions or post any other information on this site, you grant 131pizza, the non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicenseable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. 131pizza takes no responsibility and assumes no liability for any content posted or submitted by You or by other users. You promise to 131pizza that any such material provided by You does not breach the intellectual property rights of any person and agree to indemnify 131pizza against claims of any kind arising from a breach by You of that promise, including legal fees on the indemnity basis.

Limitation of Liability
Under no circumstances will 131pizza be liable for any losses or damages whatsoever (including for death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained on this website. 131pizza excludes all liability (including for negligence) to You or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through the 131pizza website.With regards to ordering food online, 131pizza is an authorized reseller for all restaurants listed in the 131pizza database. To provide the best service, upon pickup or delivery of the food, the restaurant will handle all first level customer services and 131pizza will support escalations as needed. To the extent permitted under Australian consumer laws, 131pizza is not responsible for any claims arising from use of the 131pizza app or database. For products/services involving Venues, the user may be bound by additional terms and conditions imposed by the Venue. Whilst 131pizza will do its best to communicate these to You, 131pizza is not responsible for any claims or complaints about Venues or the goods and services provided by Venues, nor disputes between You and Venues about the Venue’s terms and conditions. All orders placed via the website are prepared by the venue and delivered by the venue’s delivery drivers, drivers arranged by the venue or in some cases by a third party delivery company contracted directly by the venue. The delivery times indicated on the website and in order correspondence are estimate times only based on information supplied to us by the venue. 131pizza reserves the right to process a refund to your credit card if payment is made online to 131pizza, provided the refund has been approved by the restaurant. 131pizza does not accept any responsibility for any delays in inter bank processing of such refunds. Some of the pictures shown are indicative of the style of cuisine only and may not be an actual photo of the dish from the listed venue. Specials listed on 131pizza are subject to change. Venues may alter their specials at any time, including removing or changing the terms of their Loyalty Discount program. Loyalty credits earned from a venue are non transferrable and are not redeemable for cash. In these Terms of Use the expressions ‘Venue’ or ‘Venues’ mean the restaurant or other supplier to which You have been introduced or referred by 131pizza using this site.

Disclaimer of warranty
131pizza is providing this site and its contents on an “as is” basis and use of this site is at your own risk. All content is believed, in good faith, to be accurate, complete, current and reliable at the date the information was placed on the site. 131pizza, nor any of its respective directors, officers, employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services). To the extent permitted by law, including non-excludable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, 131pizza expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

Release and Indemnity
You agree to release and indemnify and hold 131pizza and (as applicable) affiliates, officers, directors, agents, and employees, harmless from and against any claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including legal fees on the indemnity basis, arising from or in relation to the service provided by 131pizza, including those made by any third party arising out of your breach of these Terms of Use, or your violation of any law or the rights of a third party.

131pizza may change these Terms of Use at any time without notice and You agree to be bound by such changes. Those changes will be posted on the website.

Governing Law
The laws of the State of Victoria and the Commonwealth of Australia govern this web site and its use. This website may be accessed throughout Australia and overseas but 131pizza makes no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this web site from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.


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Privacy Policy

Privacy Policy and Information Security

1.1 131pizza is committed to ensuring the privacy and security of all information collected from our users. In accordance with the privacy legislation applicable in Australia, this Privacy Policy outlines the information collection practices utilised by 131pizza, how that information is used and the choices you can make about the way the information you provide to us is collected and used. By using this website and all 131pizza services, you agree to and consent to the collection, use and disclosure of personal information by 131pizza as set out in this policy.

1.2 Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion.

Collection of Personal Information
2.1 131pizza only collects personal information for the purposes of conducting business as an online service provider. Calls might be recorded for staff coaching, training and order queries. The information we collect from you will include information you give us when you:

(a) Complete a transaction with us;
(b) Register or subscribe to our website and services;
(c) Participate in a marketing promotion with us (vouchers, social event etc);
(d) Rate/review a restaurant via the 131pizza website.

2.2 We need to collect information about you in order to enable us to deliver our service. This information includes, but is not limited to, details such as:

(a) Your name;
(b) Your contact details including your email, home address and billing address;
(c) Your payment details; and
(d) Other personal information that we collect in the course of a transaction or that you provide us when you contact us.

How 131pizza Will Use and Disclose Your Personal Information
3.1 131pizza uses your personal information for the purposes of:

(a) Providing our services to you;
(b) Our internal management needs;
(c) Our marketing activities; for example newsletters and SMS;
(d) Responding to any inquiries or comments that you submit to us;
(e) Any other purpose you have consented to; and
(f) Any use which is required or authorised by law.
(e) For coaching and staff training purposes.
3.2 If you decide to complete an online form, the information that you enter into the online form will be collected and saved by us. The information you supply to us is used to assess your requirements and to enable the relevant restaurant or takeaway delivery partner to contact you in response to your enquiry.

3.3 We may disclose your information to various third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including India, Philippines, China), we will do so in accordance with APP 8.

3.4 We may disclose your information to various third parties for the following purposes:

(a) To send you marketing material for goods or services we think might interest you (whether or not related to your application);
(b) For administration purposes (including but not limited to processing your home delivery order or restaurant booking);
(c) For such other purposes as we shall in our discretion determine, including for our commercial advantage

3.5 It is a condition of your use of the 131pizza website that you agree to allow your data to be disclosed to these third parties and for them to establish contact with you. If at any point in time you would like your saved data to be deleted from our system, please contact us and we will arrange to have your records deleted from our database.

3.6 As a user of our service, you may occasionally receive email or SMS updates from us about new products or services being offered by 131pizza, along with newsletters, noteworthy changes to the website and any other material we deem relevant. You can always unsubscribe and opt out from receiving these messages.

3.7 Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our users or suppliers; to protect the rights or properties of 131pizza, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

3.8 Like most websites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of 131pizza and does not include any personally identifying information.

Opting Out of Promotional Information
We at 131pizza work hard to provide our clients with the best possible service at all times. From time to time, we will send our members newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.

Security of Your Personal Information and Cookies
5.1 All user details captured by 131pizza are stored securely at all times and will never be provided to any unauthorised third parties. While being transmitted over the Internet, all credit card details are protected using SSL (Secure Socket Layer) encryption. 131pizza has been verified for security and compliance to SSL standards. Credit card details are handled by a 3rd party Payment Gateways called Stripe and PayPal, two leading PCI Compliant Provider of secure credit card processing solutions. 131pizza will never save your actual credit card details. We will simply save a reference to your card, which is called a token. This token is provided to us by our Payment Gateway. Saving the token means that for future credit card transactions we can give you the option to charge the same card you used previously without having to re-enter the card details. You will still need to enter your 131pizza password to use this credit card. If, at any time, you wish the token to be removed please email us at and we will have these removed. In that case you would need to re-enter your card details on the next order. For the avoidance of doubt, 131pizza will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.

5.2 “Cookies” are pieces of information that our web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

5.3 We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our webpages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

Access to Your Personal Information and Complaints Procedure
6.1 You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team.

6.2 If you believe that 131pizza holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and 131pizza will respond to your request within a reasonable time. 131pizza will not charge you for correcting your personal information.

6.3 If 131pizza no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, 131pizza will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

6.4 131pizza will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

If you require your details to be changed please email or call 03 8640 09996 to make a complaint about a breach of the Australian Privacy principles, which include how we handle your personal information, you may contact us with the details provided in clause 6.4 above. We will endeavour to respond to your complaint within a reasonable time after it is received. If you require further information regarding privacy it can be found at the Office of the Australian Information Commissioner

6.6 This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of 131pizza or would like more information, please contact us using the details displayed in the About Us section of our website.

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